Public Commerce OS Preview
You can explore the platform in read-only mode. Operational actions require administrator access.
Admin actions protected
Commerce OS / Customer Support
Customer Support
Manage marketplace messages, returns, delivery issues, disputes and customer service cases.
Open Cases
8
Awaiting Reply
5
Returns
3
Resolved Today
12
Support Cases
Customer enquiries and marketplace service issues.
| Case | Type | Customer | Marketplace | Subject | Priority | Status |
|---|---|---|---|---|---|---|
| SUP-1001 | Delivery | Sarah M. | eBay | Order has not arrived | High | Open |
| SUP-1002 | Return | James R. | Amazon | Return requested | Medium | Waiting |
| SUP-1003 | Product | Amelia K. | TikTok Shop | Product information request | Low | Resolved |
Marketplace Messages
Future marketplace connectors will bring buyer messages into this workspace.
Response SLA
Track response time and unresolved cases across channels.
Disputes & Returns
Centralise returns, refunds and marketplace disputes.